Frequently Asked Questions

Browse products, add items to your cart, proceed to checkout, enter your shipping details, choose payment method, and confirm your order. You'll receive an email confirmation immediately.

Once the seller ships your order, they should provide you with tracking information. You can also view order status in your account dashboard under "My Orders".

Vuna verifies all sellers. Look for the "Verified Seller" badge and check product reviews from other buyers. All products are sourced directly from African farmers and producers.

Orders can be canceled within 2 hours of placement. After that, the seller may have already started processing your order. Contact the seller directly or email support for assistance.

Click "Sign In" at the top right, then select "Create Account". You can register as a buyer or seller using your email address.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password.

Go to your account dashboard and click on "Profile Settings". You can update your name, email, address, and notification preferences.

Yes, you can request account deletion by contacting our support team. This action is permanent and cannot be undone.

Vuna accepts Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for wholesale orders.

Yes! Vuna uses industry-standard SSL encryption and PCI-compliant payment processing. Your financial information is never stored on our servers.

Your payment method is charged immediately after you confirm your order. For pre-orders, you'll be charged when the product ships.

Yes! Vuna partners with Klarna and Afterpay to offer "Buy Now, Pay Later" options for eligible customers.

Click "Become a Seller" on the homepage or register as a seller during account creation. Complete your seller profile and wait for verification (usually 24-48 hours).

Vuna charges a 5-10% commission per sale depending on the product category. There are no listing fees or monthly subscription fees.

Payments are processed weekly via bank transfer, PayPal, or mobile money (M-Pesa for African sellers). Funds are released after order completion.

Go to your seller dashboard, click "Add Product", fill in product details including name, description, price, images, and shipping options. Vuna reviews all listings before they go live.

Shipping is arranged directly between the seller and the buyer. Vuna does not handle shipping. Sellers and buyers agree on shipping terms, costs, and delivery methods directly.

Shipping costs are determined by the seller based on product weight, dimensions, destination, and their chosen carrier. Contact the seller directly for shipping quotes before purchasing.

Delivery times vary by seller, location, and chosen shipping method. Sellers provide estimated delivery times. Contact the seller for specific delivery estimates before ordering.

For international shipments, buyers are responsible for any customs duties, taxes, or import fees. These are not included in the seller's shipping charges unless otherwise agreed.

Return policies are set by individual sellers. Review the seller's return policy on each product listing before purchasing. Many sellers offer a 30-day return window.

Go to "My Orders" in your account, select the order, click "Return Item", and follow the instructions. The seller will guide you through their return process.

Once the seller receives and approves your return, refunds are processed within 5-7 business days. Funds appear in your original payment method within 3-10 days.

Take photos of the damage immediately and contact the seller within 48 hours of delivery. The seller will arrange for a replacement or refund according to their policy.